Customer Care

Your Warranty

70 West Builders is the smart choice for new homes. Our stability, innovation, award-winning floor plans, quality construction, and exceptional customer service is the 70 West Difference. While other builders may offer similar home styles or build in neighboring locations, our personal pride, dedication to superior craftsmanship, and commitment to customer service is uniquely our own.

Warranty Coverage

Much like building a home, service starts from the ground up. We are staffed with knowledgeable employees that are trained to guide you every step of the way.

You will have a guided pre-closing orientation and inspection with your sales agent and builder, and you will receive a complete comprehensive Homeowner's Information Manual to familiarize you with your new home.

We have also developed a "Service on Demand" customer care program to ensure customer satisfaction. Your builder will contact you upon request to address any warranty concerns that may arise. Additionally, we offer a comprehensive 6-Year structural warranty that is transferable with the sale of your home.

The 70 West Builders commitment to customer satisfaction means that you can simply relax, trust that we will stand behind our product, and enjoy your new home!

PDF Downloads & Links

Builder's WarrantyService Request Form

Direct Contact Wilmington Market

  • HVAC - Humphrey's Heating and Air
  • Plumbing - Milam Plumbing
  • Fireplace - Fireside Hearth and Home
  • Electrical - Norris Electric

Direct Contact Jacksonville Market

  • HVAC - Humphrey's Heating and Air
  • Plumbing - Thornton's Plumbing
  • Fireplace - Fireside Hearth and Home
  • Electrical - TNT Electric

Dave and I had our home built in Sept 2017 by 70 West! As soon as we walked into the model and met Sarah and Kristen we knew this was home! The whole building process was easy and uncomplicated from start to finish. We were looking for an open floor plan and 70 West had the perfect plan for us. From all the other builders we looked at we felt like 70 West had more features included and very little upgrades were needed. We’ve been here a little over a year and have had no issues whatsoever. We are so beyond thrilled we chose 70 West to build our forever home!

Perfater Family | RiverLights